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Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions.
Common Symptoms What You
No Video/Power LED
off
No Video/Power LED
on
Poor Focus
Experience
No picture
No picture or no
brightness
Picture is fuzzy, blurry,
or ghosting
Possible Solutions
• Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct input source
is selected via the Input Source Select
button.
• Check the "Power LED Button" option
under Energy in OSD Menu.
• Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Ensure that the correct input source
is selected via the Input Source Select
menu.
• Run the built-in diagnostics.
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Eliminate video extension cables.
• Reset the monitor to Factory
Settings.
• Change the video resolution to the
correct aspect ratio (16:9).
Troubleshooting
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