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Error
Issue
Code
14427
GUI: Chrome browser
reports Upgrade page is
unresponsive during file
upload.
14895
RM: Need to add message
to remove USB key after OS
installation has completed.
14920
Kernel panic due to soft
lockup after killing power to
the enclosure.
Getting Help
Related DR Series System Documentation
For a complete list of the latest documentation that supports you Dell DR Series system, see the following
documentation set:
•
Getting started With your system
Description
The Google Chrome browser displays a
Page(s) Unresponsive dialog, which
indicates it is in a "waiting" mode when
uploading the DR4000 system software
payload needed for the upgrade. The
Page(s) Unresponsive dialog allows only
two options:
1. Click the DR4000 system software
upgrade in the dialog list box, and
click Kill pages.
2. Click Wait.
The USB key used during the Dell DR
Restore Manager (RM) operating system
(OS) installation process can be
overwritten if it is not removed after
successfully installing the operating
system.
A softlock error condition can occur if an
active data ingest is in progress and any
active external expansion shelf enclosure
loses both of its power supplies.
Because an error associated with inflight
write data is detected, the DR Series
system performs a "kernel panic" and
reboots.
During the reboot, if the external
expansion shelf enclosure was already
powered on and there was active inflight
data in the PERC controller cache, the DR
Series system remains in the BIOS
window.
Workaround/Solution
5. Power on the DR4000 system.
There is no workaround at this
time. Dell recommends that you
click Wait and allow sufficient time
for the uploading of the DR4000
system software upgrade to
complete.
To prevent the overwriting of the
USB key, when the Operating
System Installation was successful
dialog displays, Dell recommends
that you observe the following best
practice:
1. Remove the USB key.
2. Reboot the system.
The workaround to resolve this
issue is to perform the following:
1. Follow the instructions
displayed on the BIOS
console or contact Dell
Support for assistance.
2. Import the Foreign
Configuration.
3. Accept the Configuration.
4. Do not run the configuration
utility (as this will clear the
configuration).
5. Ensure that you follow these
instructions explicitly or you
will lose your data.
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