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Technical Support

For help obtaining the correct firmware or documentation, contact

Dell's ProSupport Help Desk by calling 1-866-516-3115, or by sending

email to

[email protected]

This page is used to obtain Log Files and Capture Files to help

diagnose network and configuration concerns. Use of these features

is normally in conjunction with technical support from your vendor.

Create SysLog File

A log file can be created for use by CACStar Engineering to help

resolve problems that may occur.

Ethernet Capture

An Ethernet Capture file can be created containing information from

either the Local port or the LAN port for use by CACStar Engineering

in customer support activities.

Ping MFD

CACStar pings the MFD over its internal local link to verify

communication between CACStar and the MFD.

CACStar User Guide Rev A27

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