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ONE (1) YEAR LIMITED WARRANTY GUIDELINES
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products to be free from
defects in material and workmanship under normal and proper use for a period of one (1) years from
the date of purchase (as shown on the original sales receipt with serial number affixed/written on it).
The one (1) year warranty period is valid only if an authorized Earthquake dealer properly installs the
product and the warranty registration card is properly filled out and sent to Earthquake Sound
Corporation.
(A) One (1) year limited warranty plan coverage guidelines:
Earthquake pays for labor, parts, and ground freight (only in US mainland, not including Alaska and
Hawaii. Shipping to us is not covered).
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem(s)
will not be covered by the one (1) year limited warranty. Customer will be charged a minimum of one (1)
hour of labor (at the ongoing rates) plus shipping charges back to customer.
(C) Earthquake will repair or replace at our option all defective products/parts subject to the
following provisions:
Defective products/parts have not been altered or repaired by other than an Earthquake factory-
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approved technicians.
Products/parts are not subjected to negligence, misuse, improper use or accident, damaged by
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improper line voltage, used with incompatible products or have its serial number or any part of it altered,
defaced or removed, or have been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused, including but not limited to
the following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse or improper use of cleaning
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materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt
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speaker voice coil.
Fading and/or deterioration of speaker components & finish due to improper exposure to elements.
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Bent amplifier casing, damaged finish on the casing due to abuse, misuse or improper use of cleaning
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material.
Burnt tracers on PCB.
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Product/part damaged due to poor packaging or abusive shipping conditions.
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Subsequent damage to other products.
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A warranty claim will not be valid if the warranty registration card is not properly filled & returned to
Earthquake with a copy of the sales receipt.
(V) Service Request:
To receive product service, contact Earthquake Service Department at (510) 732-1000 and request an
RMA number (Return Material Authorization). Items shipped without a valid RMA number will be
refused. Make sure you provide us with your complete/correct shipping address, a valid phone
number, and a brief description of the problem you are experiencing with the product. In most cases,
our technicians might be able to resolve the problem over the phone; Thus, eliminating the need to
ship the product.
(V) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and
prevent repackaging cost (at the ongoing rates). Shipper claims regarding items damaged in transit
must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse improperly
packed product.
10 DJ-Array GEN2 Manual
Earthquake Sound Corp. | (510) 732-1000 | www.earthquakesound.com