The HP Drive Key Utility can be downloaded from the following URL:
http://www.compaq.com/support/files/server/us/locate/8641.html
Why Buy HP Memory?
The following white paper, Why Buy HP Memory, provides important information for customers who are
buying memory for HP servers; addresses important questions from HP customers and explains extensive
qualification and testing procedures and memory warranty issues. In addition, this white paper may answer
common customer questions about the impact of memory on system performance, reliability, and stability, and
describes the superior testing, certification, and warranty that differentiates HP-branded memory from other
memory modules on the market. Navigate to the following link to access the white paper described above:
http://h71028.www7.hp.com/ERC/downloads/4AA0-4216ENW.pdf
HP does not support any memory that does not have the HP security label attached. Any DIMM that does not
have a valid HP security label attached is considered 3rd party and is not supported, regardless of vendor.
The standard memory warranty statement is posted at the following link:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
For additional information on HP ProLiant Server memory, navigate to the following URL:
http://h18004.www1.hp.com/products/servers/options/memory-
description.html?jumpid=reg_R1002_USEN
For information on Advanced Memory Protection, navigate to the following URL:
http://h18004.www1.hp.com/products/servers/technology/memoryprotection.html
ProLiant memory architecture white papers are available at the following URL:
http://h18004.www1.hp.com/products/servers/technology/whitepapers/adv-technology.html#2
Other Troubleshooting Resources
The HP ProLiant Troubleshooting Guide is located at the following URL and may be helpful in diagnosing
memory or other system problems:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf
The following Customer Advisories contain information about known memory issues and may be helpful in
providing solutions to specific memory-related problems. Refer to HP.COM for additional Customer Advisories
or sign up for Subscriber's Choice and have advisories and notices for your specific products delivered
proactively:
http://www.hp.com/go/myadvisory
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