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RETURN PROCEDURE

IIAPP.

ENDIX.I

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- I

Finance and Remarketing Oivision (FRO) supplies the following items in the Notice of Return (NOR) folder:

Returner Equipment Verification (REV)

Upgrade Equipment Return Instructions

Notice of Return (NOR) Authorization Form

Shipping Labels (adhered to shipping pouches)

Follow FRO's procedures to facilitate the return of PCAs for which upgrade credits have been issued. If the

PCAs do not arrive at FRO within 30 days (60 days outside the U.S. and Canada), your office will be

contacted for return order status.

The specific responsibilities of the CE are:

Ensure that thePCAs are fully operational.

2. Any discrepancies between what is listed on the REV and the products being returned should immediately he

reported to FRO's Order Processing department.

3. Pack the de-installed PCAs in anti-static material, along with the REV, and return them to your shipping

department.

4. Call FRO's Orders Processing department to make shipping arrangements.

A-I