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Problem solving guide
With the help of the following guide, minor faults in the performance of the appli-
ance, some of which may result from incorrect operation, can be remedied without
contacting Miele. This will save you time and money because you won't need a
service call.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating in-
structions.
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the Comfort handle to do this.
Problem
The vacuum cleaner
does not start when it is
switched on.
38
Cause and remedy
There is no battery inserted or the battery has been
inserted incorrectly.
Insert the battery or check how the battery is posi-
tioned (see "Installation and connection – Inserting
the battery").
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these
operating instructions (see "Installation and con-
nection – General battery information" and "Char-
ging the battery").
An original Miele battery has not been inserted.
Insert an original Miele AP01/AP02/AP03 lithium-
ion rechargeable battery (HX LA).
The battery was not placed in the PowerUnit when
charging it for the first time.
To activate the battery, it must be placed in the
PowerUnit the first time it is charged (see "Installa-
tion and connection – General battery information"
and "Charging the battery").
The charger is still plugged in.
Pull the plug out of the charging socket on the bot-
tom of the battery.