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Troubleshooting Guide
What should I do if my system won't run?
• Make sure system is plugged into a power source.
• Ensure dispenser or pitcher is fully attached to filtration dock — remove and replace.
• Make sure dispenser or pitcher contains water. System will not run without water.
• Dry any excess water that may be on the base of the dock.
• Be sure lid is attached to the dispenser or pitcher. System will not run without lid.
• Dispenser will only filter and serve water when button is held down.
What if water is leaking from bottom of dispenser when on the base?
• Ensure the dispenser or pitcher is fully attached to filtration dock — remove it and
replace on dock.
What should I do if my system is leaking under the top cover?
• Remove top cover from filtration dock.
(Refer to "Install the Filter" section on how to remove the cover.)
• Ensure black rubber O-ring is in place on the bottom connection point of the lid.
• Ensure cartridge is installed correctly.
My water is cloudy.
• Cloudy water is just microscopic air bubbles, and should dissipate within a few
minutes of filling outer reservoir.
• If cartridge was flushed and you continue to see cloudiness, this is normal for the first
few days of use on new cartridge installations.
The circular valve at the base of the dock leaks.
• Ensure that dispenser or pitcher is inserted squarely on top of circular valve to avoid
depressing the valve plunger that releases water.
• Small amounts of water on the base will not disrupt the filter system.
Why is my system running on and off?
• The pump in the system will shut down at 60 to 75 psi. This will more than likely
happen when the filter in the system is clogged. Depending on your water quality, the
filter in your system might need to be changed more frequently.
reset
THE INDICATOR LIGHT
SOLID BLUE
Filter is Healthy
IMPORTANT
BLINKING RED
Press reset button with
Filter @ 80% Capacity: ORDER NOW
a paper clip, pencil
or similar item when
SOLID RED
you replace the smart
Filter @ 100% Capacity: REPLACE
filter (see replacement
cartridge instructions).
STILL EXPERIENCING AN ISSUE
WITH YOUR SYSTEM?
PLEASE CALL AQUASANA AT
866.662.6885
Select option #2
TALK
TO A
We offer complimentary
shipping on unit exchanges.
WATER
Your satisfaction is our #1 goal.
EXPERT
1-Year Limited Warranty
What is Covered:
This Warranty covers defects in materials or
workmanship in manufacturing of your Aquasana drinking or shower
water filter systems, except as provided below.
For How Long:
This warranty runs for 365 days from the date of
purchase by a consumer ("Warranty Period").
What is not Covered:
This warranty does not cover filter cartridges and
any products that were not installed in compliance with the instructions
or that have been abused or operated incorrectly. It also does not cover
incidental or consequential damages caused by a failure of the product.
Finally, this warranty is voided if the product is used with parts that
are not genuine Aquasana parts. This includes, but is not limited to:
replacement filters, faucets, and diverter valves. This warranty does not
cover the RHINO Whole House Filtration System.
What Aquasana, Inc. Will Do:
We will replace the defective part of the
covered product and send it to you with installation instructions upon
payment of $9.50 for shipping and handling per incident.
Aquasana, Inc. • 6310 Midway Rd, Haltom City, TX 76117 • [email protected] • www.aquasana.com • (866) 662-6885
How To Get Service:
To receive service under this Warranty, you must
contact Aquasana, Inc. at 1-866-662-6885 or warranty@aquasana.
com within the Warranty Period to describe the problem to a customer
service representative who will verify that the product is under warranty
and arrange for delivery of a replacement part.
How State Law Applies:
This warranty gives you specific rights and you
may have other rights which vary from state to state.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
Warranty Card:
Warranty registration is not required for coverage under
the Aquasana Limited Warranty and is not necessary for factory direct
purchases made from www.aquasana.com. If you purchased from a
retailer or dealer, please complete the online warranty registration form
at www.aquasana.com/warranty. Once registered online, we will have a
record of your purchase and you will not be required to produce a proof
of purchase for a warranty claim.