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• Clogging due to purchaser's failure to replace the Pre-Filter cartridge.
• Damage caused by fire, flood or acts of God.
• Damage caused by over-pressurization in the water line.
6. This warranty does not cover damage caused by the use of parts that are not genuine
Aquasana parts. This includes, but is not limited to replacement filters, faucets, and/or
diverter valves.
7. Except when specifically prohibited by the applicable state law, the Owner, and not the
Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses
incurred in the removal, repair or replacement of the water filter or any component
part(s) claimed to be defective or any expense incurred to remedy any defect in the
product. Such charges may include, but are not necessarily limited to:
a. All freight, shipping, handling and delivery costs of forwarding a new water filter or
replacement part(s) to the owner.
b. All costs necessary or incidental in removing the defective water filter or component
part(s) and installing a new water filter or component part(s).
c. Any material required to complete, and/or permits required for, installation of a new
water filter or replacement part(s), and
d. All costs necessary or incidental in returning the water filter or component part(s) to a
location designated by the manufacturer.
How to get service
To receive service under this Warranty, you must contact Aquasana (A. O. Smith Water
Treatment (North America), Inc.) at 1-866-662-6885 or [email protected] within the
Warranty Period to describe the problem to a customer service representative who will
verify that the product is under warranty and determine whether a part or the system will
be replaced and whether you must send back the unit. You will be required to provide proof
of purchase and proof of proper installation.