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Troubleshooting

Before asking for repairs, check the symptoms on the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution

or if the problem is not described below.

Symptom

The power cannot be

turned on.

Cause/solution

When using AC/DC power supply

• Is 24 V AC/12 V DC power supply

connected to the power cord termi-

nal?

→ Confirm the cable is firmly con-

nected.

When using a PoE device for power

supply

• Are the PoE device and the network

connector on the rear of the cam-

era connected using a LAN cable

(4-pair)?

→ Confirm the cable is firmly con-

nected.

• Depending on the PoE device, the

power supply will stop when the

demanded power exceeds its total

power limit for all PoE ports.

→ Refer to the operating instruc-

tions of the PoE device in use.

Reference

pages

24 - 25