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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution
or if the problem is not described below.
Symptom
The power cannot be
turned on.
20
Cause/solution
When using AC/DC power supply
• Is AC 24 V or DC 12 V power sup-
ply connect to the power supply
terminal?
→ Confirm the cable is firmly con-
nected.
When using a PoE device for power
supply
• Are the PoE device and the net-
work connector on the rear of the
camera connected using a LAN
cable (4-pair)?
→ Confirm the cable is firmly con-
nected.
• Depending on the PoE device, the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions
of the PoE device in use.
Reference
pages
14