Troubleshooting procedures
The following instructions present typical problems and solutions.
VDS will not install
The HP VDS Provider installation works only on the Windows versions listed in the README file supplied
with the HP Provider. The installer will not install the software on other versions of Windows.
Cannot manage the array using Provider
Use a process of elimination to determine whether the problem is with one of the following components:
•
Application you are using to manage the array
•
Windows Disk Management configuration
•
VDS
•
HP VDS Provider
Perform these tests:
1.
Do the array volumes appear in the Disk Management tool? To check, in the Windows menu bar
select Start > Control Panels > Administrative Tools > Computer Management > Storage > Disk
Management. If LUNs are visible, Disk Management, VDS, and the array are communicating
successfully. Any problems may be caused by a configuration problem with the management
application or Provider. If array LUNs are not visible, click Action > Refresh and Action > Scan
Disks. If LUNs are not visible, the problem could be connectivity or configuration of any or
all of the components listed above.
2.
Use the DiskPart utility to check for the presence of array volumes. At the Run command line,
type diskpart.exe. Then type list volume to see a list of volumes. (Type "help" to see a list
of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating
successfully. Any problem with operation could be caused by configuration of Windows Disk
Management, the management application, or Provider. If LUNs are not visible, there may be a
problem with connectivity or with configuration of the array or HP VDS Provider.
If you receive this error message: "The disk management services could not complete the
operation," VDS is not enabled at startup. Click Start > Control Panels > Administrative Tools >
Services > right-click Virtual Disk Service > Properties > click Manual under Startup type and
click OK.
3.
Check the README file that came with your HP Provider installation files to verify you are using
compatible versions of software.
4.
Check configuration as explained in Chapter 2 Configuration:
5.
Check connectivity between the array and the server.
6.
Make sure you logged into all devices and software using administrator privileges.
7.
Visit the Microsoft website support knowledge base and search for "VDS logging." Turn on
logging as instructed by Microsoft and use the Microsoft procedure for testing VDS and checking
the log.
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Troubleshooting
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