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Audio problems
Problem
Audio does not play.
A connected home entertainment system
does not have audio.
Video problems
Problem
A video does not display.
The screen resolution of an external
monitor connected to the HDMI cannot be
changed.
Fonts and other characters on the external
monitor appear large.
The graphics application does not detect
the external monitor.
The external monitor cannot be set as the
primary monitor when using some Intel
graphics applications.
The computer monitor does not work.
A video device connected to the external
monitor port displays a black screen when
playing Blu-ray or other protected content.
Getting more information
For comprehensive information about the dock, as well as governmental agency and safety information
●
about the use of the dock, access Help and Support.
The HP website (http://www.hp.com) provides product news and software updates.
●
Possible cause
The drivers are not installed.
Audio is not connected properly.
Possible cause
The drivers are not installed.
The external monitor screen resolution is
higher than the maximum limit of 2048 x
1280.
The external monitor screen resolution is
higher than the maximum limits of 1600 x
1200 or 1680 x 1050.
Some graphics applications do not detect
external monitors connected to the dock.
Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.
The external monitor has been
disconnected from the dock before the
dock was disconnected from the computer.
The dock does not support viewing Blu-ray
or other protected content on an external
display device connected to the external
monitor port on the dock.
Click the Show hidden icons arrow in
●
the notification area, and then click
the HP Connection Manager icon.
In the HP Connection Manager
window, click the WLAN power icon
to turn it off.
Solution
Install the drivers. See
Setting up the
software on page
2.
Be sure that the dock is properly connected
to the home entertainment system.
Solution
Install the drivers. See
Setting up the
software on page
2.
Use a single-link monitor.
Set the screen resolution equal to or lower
than the maximum limits.
Using the HP USB Dock software, configure
the external monitor. See
Configuring an
external monitor on page
3.
Download the latest Intel drivers from
http://www.hp.com/support.
Disconnect the dock from the computer,
and then disconnect the external monitor
from the dock.
Use the computer's display or connect the
external display device to the computer.
Getting more information
11