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Technical Support

Diamond Technical Support staff is here to help resolve any issues that you may be

experiencing with the installation of the Diamond product. Prior to contacting

technical support please make sure you have the following information available.

1. Model #: (Printed on the bar code, located on the box)

2. Installation CD Version: (printed on the CD label)

3. The version of Windows that your system is running.

4. The manufacturer and model # of your computer.

5. CPU type and speed (example: Intel Pentium4 2.4GHZ)

6. A complete description of the problem that you are experiencing including any

steps that you have

try to resolve the issue.

Technical Support Options

On-Line Chat:

Email:

Visit:

https://www.diamondmm.com/product/vc500mac-diamond-video-capture-usb-mac/

One Year Limited Warranty

The warranty described below is extended only to the original buyer and is not

transferable.

PLEASE NOTE THAT THE PRODUCT YOU HAVE PURCHASED IS

DISTRIBUTED AND WARRANTED BY DIAMOND

MULTIMEDIA ("DIAMOND") AS DESCRIBED BELOW. QUESTIONS

REGARDING THIS WARRANTY AND WARRANTY CLAIMS SHOULD BE

MADE TO DIAMOND.

Diamond warrants to the original purchaser of the hardware product, that the product

taken to