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Problems with Power Director 12.0

Problem:

Cyberlink Power Director lost or CD activation key not working

Solution:

Please contact us directly either using our on-line chat or

[email protected]. Please provide your product serial number located on

the VC500 device itself

After clicking on the Capture tab, I don't see the option Capture from TV signal

Problem:

(Grayed Out).

Solution:

Make sure your VC500 is plugged in and the light is blue before clicking on the

Capture tab.

Verify the drivers are installed by checking the windows device manager "Sound

video and game controllers are listing USB 2.0 Audio Capture and USB 2.0

Video Capture. If you do not see these listed you will need to install the drivers or

make sure the device is plugged in.

Windows 10 users may need to check the windows privacy settings. Under App

permissions click on camera. Make sure the option to "Allow apps to access your

camera" is turned on.

Can't burn a DVD. Burning process stops and crashes before completion.

Problem:

Solution:

One of the Windows 10 updates may have caused this problem and there is an

update for Power Director 12 that can be downloaded from the link below:

http://www.dmmdownload.com/downloads/CURRENT/PVR/PD12.zip

Problem:

When I play my video back using Windows Media player there is no audio.

Solution:

If you were able to hear the audio during the recording, no need to worry the

audio is recorded and the problem is with Windows Media player missing the

audio codec. In this case we recommend you download VLC player from