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Contact Us
3Com offers telephone, internet, and e-mail access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL, or e-mail
address from the table in the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the follow-
ing information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision
level
Country
Telephone Number
Asia, Pacific Rim — Telephone Technical Support and Repair
Australia
1800 075 316
Hong Kong
2907 0456
India
000 800 440 1193
Indonesia
001 803 852 9825
Japan
03 3507 5984
Malaysia
1800 812 612
New Zealand
0800 450 454
Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780
You can also obtain non-urgent support in this region at this email address
Or request a return material authorization number (RMA) by FAX using this number:
Europe, Middle East, and Africa — Telephone Technical Support and Repair
From anywhere in these regions not listed below, call: +44 1442 435529
From the following countries, call the appropriate number:
Austria
0800 297 468
Belgium
0800 71429
Denmark
800 17309
Finland
0800 113153
France
0800 917959
Germany
0800 182 1502
Hungary
06800 12813
Ireland
1 800 553 117
Israel
180 945 3794
Italy
800 879489
You can also obtain support in this region using this URL:
You can also obtain non-urgent support in this region at these email addresses:
Technical support and general requests:
Return material authorization:
Contract requests:
Latin America — Telephone Technical Support and Repair
Antigua
1 800 988 2112
Argentina
0 810 444 3COM
Aruba
1 800 998 2112
Bahamas
1 800 998 2112
Barbados
1 800 998 2112
Belize
52 5 201 0010
Bermuda
1 800 998 2112
Bonaire
1 800 998 2112
Brazil
0800 13 3COM
Cayman
1 800 998 2112
Chile
AT&T +800 998 2112
Colombia
AT&T +800 998 2112
Costa Rica
AT&T +800 998 2112
Curacao
1 800 998 2112
Ecuador
AT&T +800 998 2112
Dominican Republic
AT&T +800 998 2112
You can also obtain support in this region in the following ways:
Spanish speakers, enter the URL:
■
Portuguese speakers, enter the URL:
■
English speakers in Latin America, send e-mail to:
■
US and Canada — Telephone Technical Support and Repair
All locations:
All 3Com products:
http://emea.3com.com/support/email.html
http://lat.3com.com/lat/support/form.html
http://lat.3com.com/br/support/form.html
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA). Products
sent to 3Com without authorization numbers clearly marked on
the outside of the package will be returned to the sender
unopened, at the sender's expense. If your product is registered
and under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First-time users must apply for a user
name and password.
Telephone numbers are correct at the time of publication. Find a
current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Country
Philippines
PR of China
Singapore
South. Korea
Taiwan
Thailand
+61 2 9937 5048, or send an email at this email address:
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands
7
Telephone Number
1800 144 10220 or
029003078
800 810 0504
800 616 1463
080 698 0880
00801 444 318
001 800 441 2152
800 23625
0800 0227788
800 11376
00800 4411 357
800 831416
0800 995 014
900 938 919
020 795 482
0800 553 072
0800 096 3266
AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
1 800 876 3266