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Troubleshooting guide
Before requesting service for this unit, check the chart below for a possible cause of the problem you are experiencing. Some simple checks or
a minor adjustment on your part may eliminate the problem and restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to the directory of
Authorized Service Centers (enclosed with this unit) to locate a convenient service center, or consult your dealer for instructions.
Problem
Common problems
No operation when the unit
is powered by batteries.
While listening to CDs
"E" appears.
Play does not start.
No display of track
numbers, etc.
Certain sections are not
played properly.
While using the cassette deck
No recording.
High level of noise; poor
sound quality.
Tape is not ejected.
The lid cannot be closed
when loading the tape.
While listening to the radio
High level of noise; stations
cannot be tuned in well.
Noise heard during AM
reception.
While using the remote control transmitter
No operation.
Maintenance
If the surfaces are dirty
To clean this unit, wipe with a soft, dry cloth.
If the surfaces are extremely dirty, use a soft cloth dipped in a soap-
and-water solution or a weak detergent solution.
•
Never use alcohol, paint thinner or benzine to clean this unit.
•
Before using chemically treated cloth, read the instructions that
came with the cloth carefully.
For a cleaner crisper sound
Clean the heads regularly to assure good quality playback and
recording. Use a cleaning tape (not inlcuded).
Probable cause(s)
Is the AC mains lead still connected to the unit
but disconnected from a household mains socket
while batteries are being used?
Are the batteries flat?
Have the batteries been installed incorrectly with
their (+) and (–) polarities reversed?
Incorrect operation has been done.
Has the CD been installed upside down?
Has there been a sudden change in temperature?
For instance, was the unit brought straight from a
cold place into a warm location?
Is the CD dirty?
Is the CD scratched?
Has the tape's accidental erasure-prevention tabs
been broken off?
Are the heads dirty?
Are the batteries flat?
Has the antenna been adjusted properly?
Are you using the remote control of another
appliance near the unit?
Are you operating the unit and a TV set at the
same time?
RX-D11 only
Are the batteries flat?
Have the batteries been installed with their (+)
and (–) polarities aligned properly?
Suggested remedy
Disconnect the AC mains lead from the unit.
Replace them with new ones. Alternatively, use
a household mains socket as the power source.
Align the (+) and (–) polarities properly.
Operate the unit correctly by following the
operating instructions.
Install the CD with the label side facing up.
Condensation may have formed on the lens unit.
Leave it for about an hour before attempting
operation again.
Wipe with a soft cloth.
Replace with a new CD.
Cover the holes with adhesive tape.
Clean them.
Replace them with new ones or, alternatively, use a
household mains socket as the power source and
press [L/c STOP/EJECT] after pressing [- PLAY].
Try changing its direction.
Use the remote control at a distance.
Place the unit at a distance from the TV.
Alternatively, turn off the TV's power.
Replace them with new ones.
Align the (+) and (–) polarities properly.
Lens care
Open the CD lid and clean the lens with a blower (not included).
If the lens is extremely dirty, clean it with a cotton swab.
Recommended product: Lens cleaner kit (SZZP1038C)
Lens
Page
4
10
14
14
See
below
4
9
13
6
15
RQT5210