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T
ECHNICAL
Where To Go For Help
Contact your authorized 3Com reseller or 3Com for additional
product and support information. You will find support tools
posted on the 3Com web site at www.3com.com
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you
must first register your product at http://eSupport.3com.com/
Services on eSupport are based on accounts that you create or
have authorization to access. First time users must apply for an
user name and password that provides access to a number of
eSupport features including Product registration, Repair services,
and Service request.
Troubleshoot Online
3Com knowledgebase, which contains thousands of technical
solutions written by 3Com support engineers, helps you
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
Product model name, part number, and serial number
•
•
A list of system hardware and software, including rev level
Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without
authorization numbers will be returned to the sender unopened, at the sender's expense.
If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/
These numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com web
site at http://csoweb4.3com.com/contactus/
Country
Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
1 800 678 515
Hong Kong
800 933 486
India
+61 2 9424 5179 or
000800 650 1111
Indonesia
001 803 61009
Japan
00531 616 439 or
03 5977 7991
You can also obtain support for this region using the following e-mail: [email protected]
Or request a repair authorization number (RMA) by fax using this number: +65 543 6348
Europe, Middle East and Africa Telephone Technical Support and Repair
From anywhere in these regions, call: +44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria
01 7956 7124
Belgium
070 700 770
Denmark
7010 7289
Finland
01080 2783
France
0825 809 622
Germany
01805 404 747
Hungary
06800 12813
You can also obtain support for this region from the following URL: http://emea.3com.com/support/email.html
Latin America Telephone Technical Support and Repair
Antigua
1 800 988 2112
Argentina
0 810 444 3COM
Aruba
1 800 998 2112
Bahamas
1 800 998 2112
Barbados
1 800 998 2112
Belize
52 5 201 0010
Bermuda
1 800 998 2112
Bonaire
1 800 998 2112
Brazil
0800 13 3COM
Cayman
1 800 998 2112
Spanish speakers can also obtain support for this region from the following URL: http://lat.3com.com/lat/support/form.html
Portuguese speakers can also obtain support for this region from the folowing URL: http://lat.3com.com/br/support/form.html
English speaker in Latin America should send e-mail for support to: [email protected]
North America Telephone Technical Support and Repair
1 800 876 3266
S
UPPORT
Country
New Zealand
Pakistan
Philippines
P.R. of China
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic
Guatemala
Haiti
Honduras
Jamiaca
Martinique
troubleshoot 3Com products. This query-based interactive tool is
located at: http://knowledgebase.3com.com
Purchase Value-Added Services
To enhance response times or extend warrenty benefits, contact
3Com or your authorized reseller. Value-added services can
include 24x7 telephone technical support, software upgrades,
onsite assistance or advance hardware replacement. Experienced
engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects.
Contact Us
3Com offers telephone, e-mail, and internet access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL or e-mail
address from the list below.
Diagnostic error messages
•
•
Details about recent configuration changes, if applicable
Telephone Number Country
0800 446 398
Singapore
+61 2 9937 5083
S. Korea
1235 61 266 2602 or
Taiwan
+61 2 9937 5076
Thailand
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
01407 3387
Portugal
1800 945 3794
South Africa
199 161346
Spain
342 0808128
Sweden
0900 777 7737
Switzerland
815 33 047
U.K.
00800 441 1357
AT&T +800 998 2112
Mexico
AT&T +800 998 2112
Nicaragua
AT&T +800 998 2112
Panama
1 800 998 2112
Paraguay
AT&T +800 998 2112
Peru
AT&T +800 998 2112
Puerto Rico
AT&T +800 998 2112
Salvador
57 1 657 0888
Trinidad and Tobago
AT&T +800 998 2112
Uruguay
1 800 998 2112
Venezuela
571 657 0888
Virgin Islands
7
Telephone Number
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 241 3901
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888