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OBTAINING SUPPORT FOR YOUR PRODUCT
3Com offers product registration, case management, and
repair services through eSupport.3com. You must have a
user name and password to access these services, which are
described in this appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you
must first register your product at:
http://eSupport.3com.com/. 3Com eSupport services are
based on accounts that are created or that you are authorized
to access.
Solve Problems Online
3Com offers the following support tool:
• 3Com Knowledgebase — Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com. It contains thousands
of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional
Services
To enhance response times or extend your warranty benefits,
you can purchase value-added services such as 24x7 tele-
phone technical support, software upgrades, onsite assis-
tance, or advanced hardware replacement.
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Experienced engineers are available to manage your installa-
tion with minimal disruption to your network. Expert assess-
ment and implementation services are offered to fill resource
gaps and ensure the success of your networking projects. For
more information on 3Com Extended Warranty and
Professional Services, see: http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for addition-
al product and support information. See the table of access
numbers later in this appendix.
Contact Us
3Com offers telephone, internet, and e-mail access to techni-
cal support and repair services. To access these services for
your region, use the appropriate telephone number, URL, or
e-mail address from the table in the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and
other service benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the fol-
lowing information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision
level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA).
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