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Section 4e - Smartphone or TechLink Support

If you experience issues with your

Smartphone or TechLink, contact the IT

Support Department.

For support via email, send an email

For support via phone, call

1.800.451.8803

The IT Support Department also uses an

eFax system to handle equipment issues.

The eFax form must be used to create a

service request. Please fill the form out in

its entirety and fax it to 1.800.381.1875.

This fax will immediately be sent to an

email address which is monitored by the

Impact IT Department.

All technical calls received that require

troubleshooting will be put in the eFax

Service Request queue so that they can be

addressed in the order the issue was received.

Do not use the eFax Service Request if your

Smartphone or any equipment was

stolen, lost or damaged. In these cases,

you must contact your District Manager.

Copies of the eFax form can be found on

the NPSConnect website under Training

> Forms > PDA eFax Form.

SMARTPHONE GUIDE

The materials contained herein are the proprietary information of Impact Resource Group.

No dissemination of these materials is permitted without expressed written consent.

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