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Make sure that the AlphaShield's Cable/xDSL port is not being connected to the

computer's Network port.

If all of the above is correct, the cable could be faulty. Replace the cable with a similar

type of RJ-45 (Ethernet) Network cable.

The Outbound data link status LED does not come on when I connect my

AlphaShield Professional Edition to my computer. Why?

Make sure that power is being provided to your computer and that the computer is

switched on.

Make sure that the Network RJ-45 (Ethernet) cable is a straight through connection

provided with the AlphaShield Professional Edition.

Make sure that your Network Interface Card within your computer is not a fixed fast

Ethernet 100Mbps card that cannot switch or auto negotiate to 10 Mbps.

Make sure that the AlphaShield's PC port is not being connected to the Cable/XDSL port

or the AUX port.

Make sure that you have the RJ-45 jack plugged into a Network Interface Card on the

computer and not to some other type of peripheral card.

If all of the above is correct, then the cable could be faulty. Replace the cable with

another straight through RJ-45 (Ethernet) Network cable.

The Connect (Center) LED is always on solid green. Why?

The Auto Mode has been selected on the rear of the unit. This solid green indication is

normal for this mode and the logical 15-minute disconnect time-out is bypassed. The

AlphaShield Professional Edition remains always connected and provides security via the

IP Stealth and RPA technologies until the Disconnect button (Grey) is manually pressed.

My AlphaShield Professional Edition does not time-out. Why?

If AlphaShield Professional Edition is in Auto Mode, then it will not disconnect.

However, if the selected mode is either Manual or Lock Mode, then the connection

session timer has not expired because there is client user activity being detected. If the

client is downloading or uploading a large file that exceeds the inactivity timer value, the

Connect (Center) LED will stay green. The AlphaShield Professional Edition will stay

connected and will not disconnect the client until the data file transfer is completed and

the timer value expires with no transmission activity. The second condition is the normal

operation of the AlphaShield Professional Edition in Manual or Lock Mode

Cannot make a connection to the Internet and the Connect (Center) LED and Data

LEDs are solid red. Why?

This is normal for the AlphaShield Professional Edition if it is in the Lock Mode. In the

Lock Mode, AlphaShield Professional Edition has physically disconnected the computer

from the Network connection and will not allow any communication to take place. This

mode should be used only if the user requires security of an extreme measure. This mode

is recommended if the user does not access the Internet for an extended period of time or

has left the computer unattended and wishes no communication to take place between the

computer and the ISP.

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