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Chapter 4
Troubleshooting
This chapter explains the error indicators and describes how to clear
paper jams and print a self test. For more troubleshooting information,
see your Reference Guide. If you cannot resolve the problem using the
information in the manuals, see "Where To Get Help" on page 44.
Using the Error Indicators
Use the following table to diagnose printer errors.
Light status
O
Paper Out
Pause
O
Pause
O
Paper Out
O
Pause
O
Beep
Problem
pattern
Solution
•••
No paper is loaded in the selected paper source.
Load paper in the printer or select a different paper
source; the Paper Out light goes off. Then press the
Pause button; the Pause light goes off and the
printer starts printing.
•••
The paper is not loaded correctly.
Remove your paper and reload it correctly. See
Chapter 2 or the Reference Guide.
•••
The paper release lever is set to the wrong position.
Set the paper release lever to the position for the
paper source you want to use. If paper from
another paper source is currently in the paper path,
press the Load/Eject button to eject the paper;
then move the paper release lever to the desired
position.
•••
A single sheet of paper is not fully ejected.
Press the Load/Eject button to eject the sheet.
•••
Continuous paper is not fed to the standby position.
Tear off the printed page at the perforation; then
press Load/Eject to feed the paper to the standby
position.
•••
Paper is jammed in the printer.
To clear the paper jam, see page 42.
Troubleshooting
41