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Troubleshooting

My phone is frozen or cannot switch on

Check the battery contacts, remove and reinstall your battery, then turn your

phone on. Check the battery power level, charge for at least 20 minutes.

My phone cannot connect to a network or "No service" is displayed

Try connecting in another location. Verify the network coverage with your

operator.

Unable to make outgoing calls

Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for

overloaded or unavailable network).

SIM card PIN locked

Contact your network operator to obtain the PUK code (Personal Unblocking

Key).

To configure a new 3G network:

On your device, tap Settings.

Select Wireless & networks > More... > Mobile networks.

Select Network settings. In Network operators, select your operator.

In Access Point Names, select the correct access point name and enter the

exact connection parameters provided by your 3G provider.