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Trouble Shooting

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Here is how our system works; after you turn it on the glow plug will come on first followed by the Pilot Gas

Valve opening 4 seconds later. For the next 180 seconds (3 minutes) the glow plug will cycle on and off every

30 seconds while the Pilot Gas Valve will remain on the entire time. Therefore, if you are attempting to purge

air from the gas line, turn the system on and leave it on for approximately 3 minutes. Then turn it off and then

back on (no need to wait to turn it back on). Let the system run for another 3 minutes. Usually when purging

air from a new gas line you will need to cycle the power several times as described above before gas begins to

flow. If at any point you smell gas but still don't have ignition, attempt to light the Pilot flame with a hand held

BBQ lighter. If the flame ignites when you light it by hand, go to the section below, "Electrical Current".

• Electrical Current

If you have determined that air in the gas line is not the problem then most likely the failure to ignite is due to

the fact the glow plug is not getting hot enough to ignite the gas. The reason a glow plug will not get hot enough

is due to the fact it is not getting enough 'amps'. Often times when troubleshooting electricians will check the

electrical power and when they see they have a minimum of 24 volts they think everything is fine electrically so

there must be a problem with the Electronic Ignition System. The problem is not due to the volts but rather the

amps. The number of amps reaching the fire feature is heavily dependent on the gauge wire used between the

transformer and the fire feature. Our Install Instructions require no less than 12 gauge wire be run for all fire

features. Often times we learn that in many cases less than 12 gauge wire has been used and herein lies the

cause of the problem.

Here is how you check to determine if enough Electrical Current (amps) are getting to the fire feature:

1. CAUTION: Turn off the gas supply prior to the next step.

2. Using a clamp on ammeter, clamp the ammeter around one of the wires providing power to

the Electronic Ignition System.

3. Turn the fire feature on.

4. The amps you should see will range between 1.4 to 1.6 amps initially. Four seconds after being

turned on the amps will jump to approximately 2.0 amps.

If you do not see the amps listed above AND the wire gauge used was less than 12 gauge wire – change the

wiring. Otherwise contact us for further assistance.

I turned the Fire Feature off but I still see small flames emanating from the fire feature.

Turn the fire feature on, let the main fire ring light and then turn it off again – do this several times.

Small pieces of debris from the gas line can get caught in the main or pilot valve thereby preventing it from

closing all the way. This will sometimes happen with a new gas line. By cycling power you can often times

dislodge the debris. If cycling power does not rectify the problem, turn the gas off using the manual gas shutoff

and contact us for further assistance.