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Activate Cisco Headset Service

Step 4

Step 5

Step 6

Activate Cisco Headset Service

Before you can begin administering Cisco Headsets through the Cisco Unified CM Administration interface,

turn on Cisco Headset Service in Cisco Unified Communications Manager Serviceability.

Note

Cisco Headset service should be activated on all the Unified Communications Manager nodes wherever Cisco

CallManager service is already running. Ensure that you activate the Cisco Headset service on the Unified

Communications Manager nodes where you want to administer headsets using the Cisco Unified CM

Administration interface. The Cisco CallManager service will be automatically activated when you enable

the Cisco Headset service. Deactivate the Cisco CallManager service if you do not need it.

Procedure

Step 1

From Cisco Unified CM Administration, navigate to Cisco Unified Serviceability and click Go.

Step 2

Select Tools > Service Activation.

Step 3

Check the Cisco Headset Service check box from the CM Services section and select Save.

What to do next

Prepare Your Headset COP Files

You can install and upgrade the latest headset firmware using a COP file. A headset COP file contains all the

firmware versions of different headset models along with their configuration data.

Cisco Headset 500 Series Administration Guide

Command or Action

Apply User Profiles to End Users, on page 16

Configure a Headset Template, on page 20

View Headset Inventory, on page 22

Cisco Headset Administration

Purpose

Assign User Profiles to your end users. If you've

already assigned User Profiles, you can skip

this task.

Configure default settings and firmware for a

Cisco headset template. Associate User Profiles

to the template such that users whom use that

User Profile are assigned to this headset

template.

Check that you can see your deployed headset

inventory through interface.