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In Case of Difficulty

If you experience difficulty, help is available here and on Cisco.com. This section includes Express

Setup troubleshooting, how to reset the switch, how to access help online, and where to find more

information.

Troubleshooting Express Setup

If Express Setup does not run, or if the Express Setup page does not appear in your browser:

• Did you verify that POST successfully ran

before starting Express Setup?

• Did you press the Mode button while the

switch was still running POST?

• Did you try to continue without confirming

that the switch was in Express Setup mode?

• Does your PC have a static IP address?

• Did you connect a crossover cable instead of

a straight-through Ethernet cable between a

switch port and the Ethernet port of the PC?

• Did you connect the Ethernet cable to the

console port instead of to a 10/100 or

10/100/1000 Ethernet port on the switch?

If not, make sure that only the SYST and STAT

LEDs are green before pressing the Mode button

to enter the Express Setup mode.

If yes, wait until POST completes. Power cycle the

switch. Wait until POST completes. Confirm that

the SYST and STAT LEDs are green. Press the

Mode button to enter Express Setup mode.

Verify that all LEDs left of the Mode button are

green. (On some models, the RPS LED is off.) If

necessary, press the Mode button to enter Express

Setup mode.

If yes, change your PC settings to temporarily use

DHCP before connecting to the switch.

If yes, connect a straight-through cable to an

Ethernet port on the switch and the PC. Wait 30

seconds before entering 10.0.0.1 in the browser.

If yes, disconnect from the console port. Connect

to an Ethernet port on the switch and the PC.

Wait 30 seconds before entering 10.0.0.1 in the

browser.