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TROUBLESHOOTING

This chapter explains what to do if you encounter a problem while printing or scanning. For problems related to the

machine such as running out of paper or paper misfeeds, see the "Operation manual (for general information and

copier)".

Troubleshooting information can also be found in the README files for each of the software programs. To view a

README file, see "1. INSTALLING THE SOFTWARE (THAT ACCOMPANIES THE MACHINE)" in the "Software

setup guide".

PRINTING PROBLEMS

Problem

Print jobs are not

received.

(DATA indicator does

not blink.)

Cause and solution

The machine is set to off-line mode.

→ Press the [PRINT] key to select printer mode and then select "ON

LINE" with the [

] key.

The machine is not selected correctly in the application

from which you are printing.

→ In the dialog box that appears after you select [Print] from the [File]

menu in the application, make sure you have selected the machine

as the printer.

Copying or scanning is in progress, or a fax is being

printed (when the fax option is installed).

→ Wait until copying, scanning, or fax printing is finished.

Has the printer driver been installed correctly?

→ Follow these steps to check and see if the printer driver is installed.

1 Click the [start] button, the [Control Panel], [Printers and

Other Hardware], and then [Printers and Faxes].

If you are using Windows 95/98/Me/2000, click the [Start]

button, point to [Settings], and select [Printers].

2 Make sure that the machine's printer icon appears.

If the icon is shown but you still cannot print, the printer driver

may not have been installed correctly. In this case, delete the

software and then reinstall it.

In Windows 2000/XP, make sure that the machine's printer icon

is selected.

The machine is not correctly connected with your

computer.

→ Check both ends of the printer cable and make sure you have a solid

connection. For information on cables, see

(page

32).

The port setting is not correct.

→ Printing is not possible if the printer driver port setting is not correct.

Set the port correctly.

Printing is disabled.

→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the key

operator programs, printing will not be possible. Consult the key

operator.

"SPECIFICATIONS"

Page

–

Software setup

guide

Software setup

guide

Key operator's

guide