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Problem

The recipient does not receive

transmitted data.

The recipient does not receive data

sent by e-mail (Scan to E-mail).

Transmission takes a long time.

In order to select image quality and data compression settings that are suited to the purpose

Caution

of transmission and create image data that is well-balanced in terms of image quality and file

size, pay attention to the following points:

• Image quality modes (TEXT, TEXT/PHOTO, PHOTO)

The factory default setting is "TEXT/PHOTO". If the original does not contain photographs, illustrations, or

other halftone images, "TEXT" mode will give you the most workable scanned image. "TEXT/PHOTO" should

only be selected when the original includes a photograph and you wish to give priority to the quality of the

photograph. (There is no advantage to scanning a text-only original in "TEXT/PHOTO" or "PHOTO" mode.)

"PHOTO" mode should only be used to scan a photograph or illustration. Note that this will produce a larger file

size than the other modes.

• Resolution

The factory default setting is "300 dpi". This is suitable for originals with mixed text and

illustrations/photographs; however, it produces a slightly larger file size. For normal text originals, a resolution

setting of 200 dpi produces an image that is sufficiently readable. (200 dpi is equivalent to the "Fine" resolution

setting of fax machines.)

The 600 dpi setting should only be used in cases where high-clarity image reproduction is required, such as an

original that includes photographs or illustrations. Note that a high-resolution setting will result in a larger file

size and transmission may not be successful if there is insufficient disk capacity in the server to which the

image is sent (or if the administrator of the server has restricted the file size). If transmission is not successful,

you can try such measures as reducing the number of scanned pages in the file or reducing the scan size

setting for the original.

DISPLAY MESSAGES

If one of the following messages appears in the display, promptly take action as instructed by the message.

Message

THE DOCUMENT FEEDER IS

DISABLED.

Cause and solution

An incorrect destination was selected.

Otherwise, there is a mistake in the information stored

for the destination (e-mail address or FTP server

information).

Select the correct destination and make sure the correct

information is stored for the destination.

* If delivery by e-mail (Scan to E-mail) is unsuccessful, an

error message such as "Undelivered Message" may be

sent to the designated administrator's e-mail address.

This information may help you determine the cause of

the problem.

Check the Web page to see if a limit has been set for the size

of image files sent using Scan to E-mail (the factory default

setting is "Unlimited").

A limit can be set from 1 MB to 10 MB. Consult the

administrator of the Web page to select a suitable limit.

The amount of data that can be sent in one e-mail

transmission is sometimes limited by the administrator of the

mail server. Even if the amount of data sent is within the limit

setting explained above, if it exceeds the limit set by the

administrator of the mail server, the data will not be delivered

to the recipient.

Decrease the amount of data sent in the e-mail transmission

(reduce the number of pages scanned). (Ask your mail server

administrator what the data limit is for one e-mail transmission.)

When there is a large amount of image information, the data

file is also large and transmission takes a long time.

Use of the RSPF has been disabled in the key operator programs.

Use the document glass.

Solution

TROUBLESHOOTING

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