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Problem
Transmission does
not take place.
An address cannot be
specified.
Mode cannot be
selected.
Auto selection of the
colour mode does not
take place correctly.
Point to check
Does the image file exceed the e-mail
attachment limit set in the system
settings (administrator)?
Did the image file exceed the file
attachment size limit of your mail
server?
(When Scan to E-mail is used.)
Has the folder on the destination
computer been set as a shared folder so
that files can be sent to it?
(When using Scan to Network Folder.)
Did you place a long size original on the
document glass when it is scanned?
Did you place an original that is folded?
Have functions been disabled by the
administrator?
Have functions been disabled by the
administrator?
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colours or colouring in the
paper?
When Colour is not selected:
• The colour in the original is very light.
• The colour in the original is very dark,
almost black.
• Is only a very small area of the
original coloured?
Solution
If your administrator has set a limit on the size of
transmitted files, a file that exceeds the limit cannot be
transmitted. Check with your administrator.
Reduce the size of the file attachment (reduce the
number of pages scanned). The size of the file can also
be reduced by scanning using a lower resolution setting.
(Ask your mail server administrator what the file size
limit is for one e-mail transmission.)
If the destination folder is not configured as a shared
folder, select "share" in the folder properties. If the folder
was moved or otherwise changed, the "share" setting
may have been cancelled.
A long size original cannot be scanned from the
document glass. Place originals in the document feeder
tray of the automatic document feeder.
If a folded original is placed in the automatic document
feeder, an error will occur and scanning will be
cancelled when the actual original size is detected
during scanning.
Following the instructions in the display, unfold the
original, place it in the automatic document feeder
again, and rescan.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
When the colour mode is set to "Auto", the machine
detects whether the original is black and white or colour
when the [COLOUR START] key (
however, in the cases at left, automatic detection may
not give the correct result. In this event, specify the
colour mode manually.
) is pressed;
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