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Basic Guide

Error Messages

A printer's ink pad is nearing the end of its service life.

Please contact Epson Support.

A printer's ink pad is at the end of its service life. Please

contact Epson Support.

Memory card or external device not recognized.

No dial tone detected. Run Check Fax Connection under

Fax Settings in Setup menu.

Combination of IP address and subnet mask is invalid. See

your documentation.

Recovery Mode

Paper Jams

Caution:

Never touch the buttons on the control panel while

your hand is inside the product.

Note:

❏ Cancel the print job if prompted by a message from

the LCD screen or the printer driver.

❏ After you have removed the jammed paper, press the

button indicated in the LCD screen.

Basic Troubleshooting

Solutions

Press x to resume printing. The message will be displayed until

the ink pad is replaced. Contact Epson support to replace ink pads

before the end of their service life. When the ink pads are

saturated, the printer stops and Epson support is required to

continue printing.

Contact Epson support to replace ink pads.

Make sure memory card or external device has been inserted

correctly.

Make sure the phone cable is connected correctly and the phone

line works.

& See "Connecting to a Phone Line" on page 14

If you connected the product to a PBX (Private Branch Exchange)

phone line or Terminal Adapter, turn off the Dial Tone Detection.

Select Fax Settings > Communication > Dial Tone Detection >

Off.

Refer the online Network Guide.

The firmware update has failed. You will need to re-attempt the

firmware update. Ready a USB cable and visit your local Epson

website for further instructions.

Removing jammed paper from

the rear cover

Pull out the rear cover and carefully remove the

jammed paper.