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5 Warranty Information

5-1 One Year Warranty

RTcom USA warrants each product to be free from defects in workmanship and materials, under normal use

and service for a period of one (1) year from the date of purchase from RTcom USA.

If a product does not work as warranted during the applicable warranty period, RTcom USA shall, at its

option and expense, repair the defective product or part, deliver to customer an equivalent product or part to

replace the defective item, or refund customer the purchase price paid for the defective product.

If the product is defective due to customer's fault or a natural disaster, it is repaired at customer's expense

for packing, delivery, part cost, and others.

5-2 Warranty Limitation and Exclusion

RTcom USA shall have no further obligation under the foregoing limited warranty if the product has been

damaged due to abuse or misuse.

Did not follow the guideline of manual

Defects or damage resulting from use of the product in other than it's normal and customary

manner

C. Defects or damage from misuse, accidents, water, or neglect

D. Misuse or connection with other equipments, which are not compatible

Took service other than by RTcom USA or its authorized agents

Natural disaster

G. Customer's fault

5-3 Returns

All returns MUST have an RMA number. Please contact your local dealer or

RTcomUSA, Inc where you purchased this product to obtain RMA number.

RTcomUSA Service Dept.

Tel:973-383-4878, Fax:973-383-1160, [email protected]