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Troubleshooting Procedures

• There is something interfering with the radio signal. For example, there may be a door or equipment that

• On the Home/Status web page for each base station, compare the RF Band fields to ensure that they

Troubleshooting Procedures

These procedures can be used to identify and correct problems.

Collect Troubleshooting Logs for a General Problem

When you have problems with your system, the SIP logs and syslogs may help to identify the problem. Your

service provider may need this information to fix the problem.

The sections

contents of the logs.

Use this procedure if the problem is not repeatable. If you can recreate the problem, use

Logs for a Repeatable Problem, on page

Before you begin

Connect to the base station web page as described in

Procedure

Step 1

Click Syslog.

Step 2

Click at the beginning of the log.

Step 3

Scroll to the end of the log, hold Shift and then click at the end of the log.

Step 4

Press Ctrl+C.

Step 5

Go to the text editor and click in the top of the file body

Step 6

Press Ctrl+V.

Step 7

Save the file to a known location on your PC.

Name the file with the log type, date, and time. For example, syslog_20181212.txt.

Step 8

Click SIP Log.

Step 9

Click at the beginning of the log.

Troubleshooting

• -75 dBm or lower is recommended.

• -76 to -85 dBm is acceptable.

• -86 to -90 dBm is acceptable but you should consider adding another base station.

• -91 dBm and above, you must add another base station.

disrupts the radio communications. You may need to move the base station.

have the same band configured. You must have all base stations on the same RF band for the base stations

to communicate. You also must have all base stations on the RF band for your country. The RF band is

configured on the base station in the factory.

SIP Log Web Page Fields

and

Syslog Web Page Fields

Sign into the Administration Web Page

Troubleshooting

give you some information about the

Collect Troubleshooting