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Monitor a Coworker's Line - Busy Lamp Field

With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is useful

if you routinely handle calls for a colleague and need to see their ability to answer a call.

If this feature is configured on your phone, the following LED colors display on a line key:

• A green LED - Monitored line is available.

• A red LED - Monitored line is busy.

• A red fast blinking LED - A call is ringing to the monitored line.

• An amber LED - A configuration error occurred when this feature was being set up.

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see

caller ID.

You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons

displayed on your phone based on your combination of features. The following table shows the various busy lamp

field icons based on each feature combination.

Table 2: Busy Lamp Field Icons

Busy Lamp Field,

Speed Dial, and

Call Pickup

Find Information about Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for

troubleshooting purposes.

Procedure

Step 1 Press Applications

Step 2 Select Status > Product Information.

You can view the following information:

Product name - Model number of the Cisco IP Phone.

Serial number - Serial number of the Cisco IP Phone.

MAC address - Hardware address of the Cisco IP Phone.

Software version - Version number of the Cisco IP Phone firmware.

Hardware version - Version number of the Cisco IP Phone hardware.

Certificate - Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP

network. This field indicates if the client certificate is properly installed in the phone.

Customization - For an RC unit, this field indicates whether the unit has been customized or not.

Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its

customized profile, this field displays the Customization state as Acquired.

Step 3 Press Back to return to the Applications screen.

View the Network Status

Procedure

Step 1 Press Applications

Step 2 Select Status > Network Status.

You can view the following information:

• Network type - Indicates the type of Local Area Network (LAN) connection that the phone uses.

• Network status - Indicates if the phone is connected to a network.

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Idle

Alerting

Cisco IP Phone 6851 Series User Guide

In use

Error