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Report Call Quality Issues

Step 4

Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to

troubleshoot performance problems. Depending on the configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Procedure

Step 1

Press Report.

Step 2

Scroll and select the item that closely matches your problem.

Step 3

Press the Select softkey to send the information to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report

problems to your administrator. If you see a message that the PRT upload has failed, the problem report is

saved on the phone and you should alert your administrator.

Procedure

Step 1

Select Settings > Phone information > Report.

Step 2

Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.

Step 3

Select Problem description.

Step 4

Select a description from the displayed list, then press Submit.

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone

displays a message.

If you are on an active call when the connection is lost, the call continues. But, you don't have access to all

normal phone features because some functions require information from the call control system. For example,

your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your Phone