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What to do if...

Problem

The programme duration

is shortened or

lengthened while the

programme is in progress.

Customer Service

Every washing machine that leaves our factory is carefully checked to ensure that it is functioning

properly and is free of defects. If there are any questions - especially in regards to installing and

connecting the washing machine - our Customer Service is at your disposal.

If you cannot rectify the fault yourself (Troubleshooting –> page 25, 26), please contact our

after-sales service. We will always find a suitable solution and will avoid a visit from a service

technician wherever possible.You can find the contact details for your nearest after-sales service

here or in the after-sales service directory (depending on model).. When calling Customer Service,

please specify the product number (E-No.) and production number (FD-No.) of your appliance.

This information can be found on the identification plate.

By specifying the product number and production number of your appliance, you help us in our

attempts to prevent unnecessary travelling. You save the associated extra costs.

Further information and a selection of our products may be found on our Internet site:

http://www.siemens-home.com

GB 0844 8928999 Calls from a BT landline will be charged at up to 3 pence per minute.

IE 01450 2655

Rely on the professionalism of the

manufacturer. Please contact us. This

will ensure that the repair is carried out

by trained service technicians who

arrive equipped with genuine spare

parts for your appliance.

The product number (E-No.) may be

found behind the detergent dispenser.

Directions for removal may be found in

the chapter entitled CLEANING AND

CARE.

Possible cause / Remedial action

This is not a fault. The duration shown at the start of the programme

is updated according to the amount of laundry loaded. This ensures

a good washing result and optimum water and energy consumption.

The safety system for the spin cycle and the foam protection function

may lengthen the duration that is initially displayed.

A call set-up fee of up to 6 pence may apply.

E-Nr