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Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines - Each phone has one "Line" associated with it. This "Line" is associated

with your extension number or your direct dial phone number. For purposes of this

documentation, this is a single "Line", but is capable of handling multiple phone

conversations at any one time.

Calls - Each line can support multiple calls. By default, your phone supports six con-

nected calls per line, but your system administrator can adjust this number according

to your needs. Only one call can be active at any time—unless you are in a confer-

ence call.

Your phone displays icons to help you determine the line and call state.

Icon

On-hook Line

Off-hook Line

Outgoing Call

Connected Call

Incoming Call

Holding Call

The operation of your phone system and the features available may vary, depending

upon the feature set chosen by your company and how the administrator has config-

ured your phone system. Therefore, some of the features included in this guide might

not be available to you or may work differently on your phone system. Contact

your IT administrator or your service provider's technical support for any questions

regarding feature availability.

Line or Call Status Description

No call on this line.

Your phone is off hook or you are placing a call.

You are placing a call and it is ringing through.

This call or line is connected.

An inbound call is ringing on your phone.

You have placed this call on hold.