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en Customer Service

Fault

The burner switches

off as soon as you re-

lease the control

knob.

11 Customer Service

If you have any queries on use, are unable to rectify

faults on the appliance yourself or if your appliance

needs to be repaired, contact Customer Service.

Function-relevant genuine spare parts according to the

corresponding Ecodesign Order can be obtained from

Customer Service for a period of at least 10 years from

the date on which your appliance was placed on the

market within the European Economic Area.

Note: Under the terms of the manufacturer's warranty

the use of Customer Service is free of charge.

Detailed information on the warranty period and terms

of warranty in your country is available from our after-

sales service, your retailer or on our website.

If you contact Customer Service, you will require the

product number (E-Nr.) and the production number

(FD) of your appliance.

12 Disposal

Find out here how to dispose of old appliances cor-

rectly.

12.1 Disposing of old appliance

Valuable raw materials can be reused by recycling.

Unplug the appliance from the mains.

Cut through the power cord.

Dispose of the appliance in an environmentally

friendly manner.

Information about current disposal methods are

available from your specialist dealer or local author-

ity.

This appliance is labelled in accord-

ance with European Directive

2012/19/EU concerning used elec-

trical and electronic appliances

(waste electrical and electronic equip-

ment - WEEE).

The guideline determines the frame-

work for the return and recycling of

used appliances as applicable

throughout the EU.

Cause and troubleshooting

Control knob not pressed down long enough.

Keep the control knob pressed down for a few seconds after ignition.

Press the control knob down firmly.

Openings on the burner are soiled.

Clean and dry the openings on the burner.

▶

The contact details for Customer Service can be found

in the enclosed Customer Service directory or on our

website.

11.1 Product number (E-Nr.) and production

number (FD)

You can find the product number (E-Nr.) and the pro-

duction number (FD) on the appliance's rating plate.

The rating plate can be found:

¡ on the appliance certificate.

¡ on the lower section of the hob.

Make a note of your appliance's details and the Cus-

tomer Service telephone number to find them again

quickly.