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3Trouble shooting

DO NOT MODIFY THIS APPLIANCE.

T r o u b l e s h o o t i n g

Only authorized personnel from the Service Centre are

qualified to work on the appliance.

Fault

The general electrical system

is malfunctioning.

The automatic switching on

function does not work.

The burner flame is not uni-

form.

The gas flow is not normal or

there is no gas.

The kitchen smells of gas.

The burner immediately

switches off after releasing the

control knob.

Any of the following are considered to be abnormal

operation and may require servicing:

Yellow tipping of the cooktop burner flame.

■

Sooting up of cooking utensils.

■

Burners not lighting properly.

■

4Customer service

When contacting our Technical Assistance Service,

C u s t o m e r s e r v i c e

please provide the product number (E-Nr.) and

production number (FD) of the appliance. This

information is given on the specifications plate located

on the lower section of the hob and on the label in the

user manual.

After-sales contact details for all countries can be found

in the attached after-sales service directory.

Possible cause

Defective fuse.

The automatic safety switch or circuit breaker has

tripped.

There may be food or cleaning products stuck between

the ignition sparkers and the burners.

The burners are wet.

The burner caps are not correctly positioned.

The appliance is not earthed, is poorly connected or the

earthing is faulty.

The burner components are not correctly positioned.

The grooves on the burner are dirty.

The gas supply is blocked by gas taps.

If the gas is supplied from a gas cylinder, check that it is

not empty.

A gas tap has been left on.

Incorrect coupling of gas cylinder.

Possible gas leak.

The control knob was not held down for long enough.

The grooves on the burner are dirty.

Sometimes certain faults detected can be easily

resolved. Before calling the Technical Assistance

Service, bear in mind the following advice:

Solution

Check the fuse in the main fuse box and change it if it is

damaged.

Check the main control panel to see if the automatic safety

switch or circuit breaker has tripped.

The space between the ignition sparker and the burner

must be clean.

Dry the burner caps carefully.

Check that the burner caps are correctly positioned.

Contact the installation technician.

Correctly place the parts on the appropriate burner.

Clean the grooves on the burner.

Open all gas taps.

Change the gas cylinder.

Turn off the taps.

Check that the coupling is sound.

Shut off the gas supply, ventilate the premises and imme-

diately notify an authorised installation technician to check

and certify the installation. Do not use the appliance until

ensuring that there is no gas leak in the installation or

appliance itself.

Once the burner is on, hold the control knob down a few

seconds longer.

Clean the grooves on the burner.

Gas valves, which are difficult to turn in case the

appliance fails to operate correctly, contact the

authorised service provider in your area.

Warranty conditions

In the unlikely event that the appliance is damaged or

does not meet your expectations in terms of quality,

please inform us as soon as possible. For the warranty

to be valid, the appliance must not have been tampered

with, or used inappropriately.

The applicable warranty conditions are those set out by

the company's representative office in the country of

purchase. Detailed information is available from retail

outlets. Proof of purchase must be presented to obtain

the benefits of the warranty.

We reserve the right to introduce changes.

Trouble shooting