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Introduction

This guide explains how to use your VoIP telephone at Illinois State University. Voice over

Internet Protocol (VoIP) is a communications technology that allows telephone calls to

be placed using a broadband network instead of a regular, analog phone line. If you have

any questions about your VoIP phone beyond the scope of this document, please consult

the website for Telecommunications and Networking at http://www.telecom.ilstu.edu or

contact the university operators for assistance.

Your department's local technical support staff will install your VoIP phone for you.

Four models of desktop VoIP phones are available for use on campus.

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Cisco IP Phone 7911 – A basic VoIP phone with a small screen

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Cisco IP Phone 7945 – Standard office VoIP phone on campus

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Cisco IP Phone 7965 – This VoIP phone has two programmable buttons and can

accept two additional side cars, each with 14 additional buttons

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Cisco IP Phone 7975 – Same as 7965, except it also has a touch screen

This guide covers setup and usage of the 7945, 7965, and 7975 models. Some features

and options described in this guide may not be available on the 7911 model.

This guide does not include instructions for setting up programmable buttons on the

7965 and 7975 models. For assistance with programmable buttons on the 7965 and

7975 models, contact Telecommunications & Networking.

Report problems with your VoIP phone to your department's local technical support

staff. If you do not know who to contact, you can find out who provides your

department with technical support by contacting the University Computer Help Desk at

309-438-HELP(4357). Your technical support staff will work with Telecommunications &

Networking to resolve the issue.