Priority Calls
If you...
Want to choose a priority (precedence)
level for an outgoing call
Want to make a priority
(precedence) call
Hear a special ring (faster than usual)
or special call waiting tone
Want to view priority level of a call
Want to accept a higher-priority call
Hear a continuous tone interrupting
your call
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones
that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
• MLPP overrides the Do Not Disturb (DND) feature.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
36
◦ Put the call on hold
◦ Transfer the call
◦ Add the call to a three-way conference
◦ Answer the call using PickUp
Then...
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon on
your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
•
Priority call
•
Medium priority (immediate) call
•
High priority (flash) call
•
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you
do not see an MLPP icon, the priority level of the call is normal
(routine).
Answer the call as usual. If necessary, end an active call first.
You or the other party are receiving a call that must preempt the
current call. Hang up immediately to allow the higher priority call
to ring through.
Calling Features
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