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Getting started with Cisco 88xx Range

8811/8841/8851/8861 Phone

Your Phone

1. Incoming Call or Voicemail Indicator

2. Line and Feature Buttons

3. Soft Key Buttons (multi-functional)

4. Navigation - Select / Return / End Call

5. Hold / Transfer / Conference

6. Headset / Speakerphone / Secrecy

7. Messages / Applications / Contacts

8. Volume Bar

8811 – Greyscale Screen only

Lines, Features and Session Buttons

Split screen functionality with 5 programmable line

keys and feature buttons on the left. Session

buttons for answering calls, hold/resume calls,

viewing missed calls on the right.

The Applications key is used to access

Call History, Services and Preferences.

*Please Note – Not all features may be

programmed on your device*

Place a Call

Lift the Handset:

Dial an internal extn number, or

Prefix an external call with your access

code (Usually 9 or 0)

To End the Call - Replace the Handset

Hands-free functionality:

Press New Call Softkey, Speakerphone, or

Headset Key. Dial the number.

Press End Call Soft key to hang up

Answer a Call

While the phone is ringing: Lift the Handset

For Hands-free functionality:

Press the Answer Soft key, or

Press the flashing Line Key, the

Speakerphone or Headset button

Put a Call on Hold

Press Hold Key or Softkey (music on hold)

Press Resume soft key or Hold key to return

Mute / Secrecy

Press Mute Key (red light indicates secrecy)

Press Mute Key again to turn off

Transfer a Call

While active on a call, Press the Transfer Key

Enter the phone number (9 or 0 for External)

Direct Transfer - Press Transfer Key to send the

call while ringing

Consult Transfer - Wait for the call to be

answered, announce the call.

Press Transfer Key again

If the call is busy - Press the Cancel key

If the call is not answered or your colleague

cannot take the call – Press End Call,

Press Resume to return to the original caller

Conference

While on a call, press Conference Key

Dial the phone number required

Once answered, Press Conference Key again

to join the 3

party

Repeat up to max of 6 parties

If the call is busy or not answered

Press the Cancel/End Call Soft Key to end that

call

Press Resume to return to the conference call

or original caller

Forwarding Calls

To avoid missing calls when you are not at

your desk, you can forward calls to another

phone number.

Press CFwdAll Soft Key

Type the extn number to receive your calls

For External divert input access code (9 or 0)

first *(CFWD External may be restricted)

To De-activate: Press Forward Off Soft Key

Forwarding Calls to Voicemail

Press CFwdAll Soft Key

Press the Voicemail Messages Key

To send all calls to Voicemail

To De-activate:

Press Forward Off Soft Key