Operating Your Phone
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling
tasks with co-workers, or handle calls on behalf of a manager.
You or your co-worker can join a call on the shared line using the Barge feature. Barge converts the call into
a conference. To barge, press the red session button for the remote in-use call on the shared line.
For example, if you share a line with a co-worker,
• When a call comes in on the shared line:
• When your co-worker has a call on the shared line:
• If you answer the call:
• If you put the call on hold:
• When the line flashes red, your co-worker can pick up the call.
Silent Monitoring and Recording
The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your system
administrator enables this feature, which can be set up for automatic recording of calls or recording of calls
on a per-call basis. Users may hear notification tones during call monitoring and recording. By default, the
person who monitors the call and records it (if also configured) does not hear the notification tones.
For more information, see your system administrator.
OL-24415-01
◦ Your phone rings and the line button flashes amber.
◦ Your co-worker's phone rings and the line button flashes amber and either you or your coworker
can answer the call.
◦ The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely.
◦ Your co-worker's call displays on your screen (unless your co-worker has Privacy enabled).
◦ Your line button turns green.
◦ Your co-worker's line button turns red.
When button is red, that line cannot be used to barge in on the call or used to make another call.
◦ Your line button flashes green
◦ Your co-worker's line button flashes red.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 8.8
Shared Lines
(SCCP)
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