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End a Call and Resume a Held Call

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

Step 1

Hold Call

Step 2

Select the call that you want to resume.

Step 3

Press Call.

End an Active Call and Answer an Incoming Call

Procedure

Step 1

Hold Call

Step 2

Press Call once.

• On 561 and 562 headsets using Multibase, you can press the source button on the base if the incoming

Answer a Call From a Different Source on the Multibase

Make sure you place on hold or end any active calls before your switch sources. Active calls are not

automatically placed on hold when you change sources on the multibase.

Procedure

On the multibase, press the incoming call source button.

• You can also answer the call from the incoming source device. The base automatically switches to the

Cisco Headset 500 Series User Guide

on your headset until you hear a tone.

until you hear a tone.

call is on a different source.

new active source.

Calls