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Generate PRT for Endpoints on RTMT

Devices or endpoints generate alarms for each critical event for diagnostics and troubleshooting. These alarms

are generated using the Problem Reporting Tool (PRT) available in the Trace Collection menu or the Device

Monitoring menu of the Cisco Unified Real-Time Monitoring Tool (RTMT) user interface.

Procedure

Step 1

Open the Trace and Log Central options.

Step 2

In the Trace & Log Central tree hierarchy, choose Generate PRT.

The Generate PRT wizard appears.

Step 3

Enter the Device name as configured in the Find and List Phones page in the Cisco Unified CM Administration

user interface.

Step 4

Click Generate PRT.

The generated report is uploaded at the Customer support upload URL. The download option is available

only if the Customer support upload URL parameter is configured at the Enterprise, Profile, or Device level

in the Cisco Unified CM Administration user interface.

Note

You can update your headset software on any supported Cisco IP Phone.

During the update, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After

the software upgrade completes successfully, the LEDs return to their idle state.

Procedure

Step 1

Connect your headset to a Cisco IP Phone.

Step 2

If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headset

version file when the phone restarts and uploads it to the headset.

You can check your headset software on any supported Cisco IP Phone.

Cisco Headset 500 Series Administration Guide

Check the Customer support upload URL parameter in the Enterprise, Profile, or Device level

configuration page settings. Else, PRT generation fails.

Troubleshooting