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Attended Call Transfer

Press Transfer soft key when a call is in progress. You'll hear a secondary dial tone.

Dial the number to which you want to transfer the call.

When the person answers, ask whether they want to take the call.



If yes, press the Transfer soft key and hang up.



If no, press the Transfer soft key to return to the original caller.

Press the Conf soft key once connected to put the first call on hold. You'll now hear a

secondary dial tone.

Dial the number you want to connect to in conference. Once it connects, you'll be in private

conversation with that person only.

To connect everyone in conference, press the Conf soft key again.

As soon as you put down the phone, the conference call will end.

To leave the call early and allow the other participants to carry on, press the "Join" soft key.

This is set up in the Horizon Portal against the relevant user or group. It's also where you can access

call recordings. If you've set this up dial *1 on the keypad to access.

Note: Due to the way in which we monitor and record these calls, you'll be provided with the whole

conversation from the start of the call.

Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA

0844 880 9900

0844 880 0009