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Cisco Cisco 7940
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Cisco IP Phone 7960 / 7940 Quick Reference Guide

Placing a call:



Lift the handset and dial number OR



Press the NewCall soft key and dial number OR



Press the Speaker button and dial number

Answering a call:



Lift the handset OR



Press the Answer soft key OR



Press the Speaker button

Ending a call:



Hang up the handset OR



Press the EndCall soft key OR



Press the Speaker button

Putting a call on hold:



While on a call, press the Hold soft key



To return, press the Resume soft key

Transferring a call:



During a call, press the Trnsfer soft key



Dial the number to which you want to transfer the call



When you hear ringing, press Trnsfer again (blind

transfer), or when the Party answers, announce the

call and press Trnsfer (screened transfer)



If the party refuses the call, press the EndCall soft

key, then the Resume soft key to return to original call



Hang up

Forwarding a call:



Press the CFwdAll soft key



Enter the number to which you want to forward all

your calls OR to have all calls forwarded to voicemail,

press the Messages button)



To cancel forwarding, press the CFwdAll soft key

Conference calls:



During a call, press the More soft key, then the

ConFrn soft key



Dial the extension of another person or dial 5 and

then the external phone number



When call connects, press ConFrn again to add this

person to the conference



Repeat above steps to add more people (max 5)



If you miss dial, press the EndCall soft key, then the

Resume soft key to return to original call

Pickup Group:



If you are in a pickup group, you hear the line ringing,

first get a dial tone and press the Pickup soft key



The line should now ring on your phone, press

Answer

Cisco IP Phone 7960 / 7940 Quick Reference Guide

Collier County Public Schools

Accessing mailbox from YOUR office phone:

Accessing mailbox from any CCPS office phone:

Accessing mailbox from ANY phone:

Main menu:

Reviewing Messages:

Record Greeting:

Press 4, then press 1, then follow prompts

Record Name:

Press 4, then press 3, then press 2, then follow prompts

Change Password:

Press 4, then press 3, then press 1 and follow prompts

(password = 5-15 digits)

Note: Voicemail resets and new voicemail accounts are

setup with the temporary PIN of 1379.

Old Messages:

Saved messages will remain until deleted. Once Deleted

messages are 180 days old the system will automatically

delete them.



Press the messages button, enter your PIN,

press # key OR



Dial 64000, enter PIN, press # key



Dial 70004



Enter your ID (your CCPS Phone ext. or the last

5 digits of your CCPS phone number), press #

key



Enter your PIN, press # key



Dial 2393770004



Enter your ID (your CCPS phone ext. or the last

5 digits of your CCPS phone number)



Press # key, enter PIN, Press # key



Dial your own CCPS telephone number



When you reach voicemail Press *, enter ID

(your phone ext.), Press #, enter your PIN, press

# key

1 Review Messages

2 Send Messages

4 Personal Options

5 Restart Session

1 – Repeat

2 – Save

3 – Delete

4 – Reply

5 – Forward

6 – Mark New

7 – Skip

8 –

Message Property

* - ???

0 – Help

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Revised 7/01/2012