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Virtual Ring treatment is assigned using the

Web Portal. See the Web Portal User Guide for

more information.

Voice Mail

If you have any voice mail messages, your voice

mail message waiting lamp indicator will glow red

and your primary line appearance will indicate a

flashing envelope icon.

To access your voice mail

Lift the handset and press the Messages button

Follow the prompts to use the voice mail

system

Queues

This service can distribute incoming calls arriving

at a designated number to a defined group of

agent phones. To answer calls, a user must be

assigned to the queue by the administrator and be

logged in.

To Log Into a Queue

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Press the line button associated with the

desired queue. If you do not have a line button

for the desired queue, your Service Provider

can assign you to the queue.

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When logged into a queue, the Queue Name

will disappear from the status line.

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If enabled, the Display Queue Status feature

will indicate the number of calls waiting in

queue on your phone display (i.e., "Sales:3"

indicates that 3 calls are waiting in the Sales

queue). The system routes information about

the queue that most recently routed a call to

you.

To Answer a Queue Call

When a Queue Call is routed to your phone,

the phone will ring and the display will indicate

an incoming call on the line appearance

associated with the queue.

Press the line button associated with the

desired queue call. If you simply lift the

handset, you will activate your primary line

appearance, not the Queue line.

When finished talking to the caller, simply hang

up and wait for the next call.

To Log Out of a Queue

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Press the line button associated with the

desired queue while there is no call present on

the line

Holding, Transferring

Mute

This feature disables the microphone of the

handset, speakerphone or headset so that the

party on the other end of the call cannot hear you.

To enable Mute

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Press the Mute button. The Mute button will

glow red and the display will briefly display

"Microphone Mute On" to indicate that Mute

is enabled.

To disable Mute

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Press the Mute button again. The Mute button

will go dark and the display will briefly display

"Microphone Mute Off" to indicate that Mute

is disabled.

Hold

This feature lets you place a call on hold for later

retrieval from the same phone.

To place the current call on hold

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Press the "Hold" soft key

To pick up a call on hold

Use the blue scroll button to select the call you

wish to pick up

Press the "Resume" soft key

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If you are currently on a call, it will

automatically put that call on hold and pick up

the selected call.

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When a call is on hold, your phone will ring

once every minute to remind you.

Call Park

This feature lets you place a call on hold on a

"phantom" phone, then pick up the call from

another phone.

To Park a Call

Press the "MCPark" soft key (you may need to

press the "more" soft key one or more times

to see it)

The system parks the call at a Call Park

extension, then announces the extension and

displays it on your phone's display

Hang up

To Retrieve a Parked Call from any phone

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Lift the handset and dial the Call Park

Extension of the call you wish to retrieve

Page 10

& Ending Calls