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SELECTING CALLS

Many phone features require that you select the calls you want to use with a particular feature. For example, if you have four

held calls, but only want to join two of them to a conference call, you can select the calls that you want to add to the conference

before activating the feature.

IF YOU WANT TO...

Highlight a call

Select a call

Verify selected calls

VIEWING CALLS AND SWITCHING BETWEEN CALLS

These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted,

use the Navigation button to scroll to it.

IF YOU WANT TO...

Switch between calls on one line

Switch from a connected call to answer

a ringing call

Switch between calls on different lines

See a all calls on a specific line

See an overview of line activity

(one call per line)

TIPS

• Only one call can be active; other calls will be placed on hold automatically.

• When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.

• Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have

not yet answered are grouped last.

SNET: CISCO 7940/7960 REFERENCE GUIDE

THEN...

Use the Navigation button to scroll through the call list. Highlighted calls appear slightly darker than other calls.

Highlight a connected or held call and press Select. Selected calls are indicated with a

Use the Navigation button to scroll through the list of calls. Selected calls are indicated with a

THEN...

Highlight the call you are switching to and press Resume. The other call is placed on hold automatically.

Press

Answer

or press

for the line with the incoming call. Doing so automatically places the first call on hold.

Press

for a line that has a call on hold. (The line displays the call-on-hold icon

resume automatically. If there are multiple calls holding on the line, scroll to the specific call (if necessary) and press Resume.

Press

then immediately press the line button. Doing so shows call details but will not impact the call state; it is therefore useful if

you are talking on one line and want to view held calls on another line.

Press

for the highlighted line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.)

Doing so prompts the phone to switch to

hold, the held call with the longest duration.

To return to the standard view, press

call overview mode

and display one call per line. This call is either the active call or, if all calls are on

then immediately press the line button.

REFERENCE

next to them.

and are grouped together in the call list.

.) If there is a single call holding on the line, it will

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