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Headset Does Not Hold a Charge

Problem

The wireless headset is not holding a full charge.

Solution

Your Cisco Headset 561 and 562 is designed to hold its charge for up to 8 hours of continuous use. If your

headset battery seems weak or defective, contact your IT department.

Report Headset Issues Through Your Cisco IP Phone

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report

problems to your administrator. The PRT also logs information about your headset. If you see a message that

the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1

Press Applications

Step 2

Select Phone information > Report problem.

Step 3

Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.

Step 4

Select Problem description.

Step 5

Select a description from the displayed list, then press Submit.

Report Headset Issues Through Your Multiplatform Phone

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to

your administrator. The PRT also logs information about your headset. If you see a message that the PRT

upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1

Press Applications

Step 2

Select Status > Report problem.

Step 3

Enter the date and time that you experienced the problem in the Date of problem field. The current date

appears in this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in

this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Cisco Headset 500 Series User Guide

Troubleshooting