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Troubleshooting

Procedure

Step 1

Go to

tsd-products-support-series-home.html.

Step 2

Click on Open a TAC Case Online and follow the instructions.

Step 3

You can also open a case by sending an email to [email protected].

Locate Your Headset Serial Number

You can find your Cisco Headset 500 Series serial number in the following places.

• On the outside of the box your headset shipped in.

• Underneath the Cisco Headset 520 Series or Cisco Headset 530 Series inline controller. Scan the QR

• On the bottom of the Cisco Headset 560 Series standard base or multibase.

• On a connected Cisco IP Phone.

You can find your headset serial number on any Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later.

Procedure

Step 1

In Cisco Jabber, click the gear icon

Step 2

Under the Speaker slider, click Advanced Settings.

https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-500-series/

code to see the headset serial number.

See

Find Your Headset Serial Number on a Cisco IP Phone, on page 41

and select Settings > Audio.

Cisco Headset 500 Series Administration Guide